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Tech Mahindra BPS Ltd, a renowned name in the IT industry, is inviting talented individuals to join its customer support team as Customer Care Representatives and Senior Customer Care Representatives. This is a fantastic opportunity for individuals looking to utilize their communication skills and gain international exposure. Tech Mahindra operates in multiple locations, including Pune, Hyderabad, and Noida, making it a versatile choice for your career.
Job Description
Tech Mahindra is seeking dedicated individuals to provide voice and chat support in an international process. As a Customer Care Representative, you’ll assist customers with their inquiries, resolving billing issues, and even upselling services. For those with more than 1 year of experience, the position of Senior Customer Care Representative is available.
Job and Responsibilities
- Deliver excellent voice and chat support in the US native style.
- Handle billing queries, resolve customer issues, and identify upselling opportunities.
- Work in a full-time, office-based environment with a 5-day workweek and split weekoffs.
- Be prepared for 24*7 rotational shifts.
Education and Qualifications
To be eligible for this role, you should meet the following criteria:
- A graduate in any stream.
- Below 45 years of age.
- A minimum of 1 year of experience in an international process (voice or chat) for Customer Care Representatives.
Salary Range
Tech Mahindra offers competitive salaries, and the range varies depending on your experience and location:
For Pune:
- 1 year experience: Rs 4 lakh per annum
- 2 years experience: Rs 4.6 lakh per annum
For Hyderabad and Noida:
- 1 year experience: Rs 3.85 lakh per annum
- 1.5 years experience: Rs 4.45 lakh per annum
In addition to your salary, Tech Mahindra provides a loyalty bonus of Rs 20,000 within the first year, as per the company’s employment policy.
How to Apply
If you meet the eligibility criteria and are excited about this opportunity, you can apply as follows:
- Hyderabad:
- Contact Priya at [email protected]
- Reach out to Vardini at [email protected]
- Pune:
- Connect with Neha at [email protected]
- Noida:
- Email Sakshi at [email protected]
- Contact Method at [email protected]
FAQ (Frequently Asked Questions)
Q1: What is the work schedule like?
A1: You’ll be working in a 24*7 rotational shift pattern with split weekoffs.
Q2: What is the age limit for applicants?
A2: Applicants should be below 45 years of age to be eligible for this position.
Q3: Are there opportunities for career growth within Tech Mahindra?
A3: Yes, Tech Mahindra values career progression and offers numerous growth opportunities within the organization.
Join Tech Mahindra’s dynamic team and embark on a journey of professional growth in the IT industry. Apply today to start your exciting career as a Customer Care Representative or Senior Customer Care Representative! Your path to success begins here.
